Our way to show how much WE care about you
We, Ursula Hosting, are a small operation, boutique travel service. Any cancellation would greatly affect the organization. Nevertheless, we understand complications occur and our guests may need to cancel. Having this in mind, we have the following as our cancellation policy to protect both, our guests and ourselves.
Amount of the refund will be dependent of each vendor's cancellation policy.
20% cancellation fee will deducted from any amount recovered from vendors.
30 or more days prior to check-in date - Full refund minus cancellation fee**
Between 7 to 29 days prior - 50% refund minus cancellation fee*
Less than 7 days - No refund is granted
Early departure - No refund is granted
** Cancellation fee is approximately 5% of the total amount charged. This fee covers administration and payment transaction fees.
Additional refund could be granted, with exception of the cancellation fee, if room(s) is reserved after cancellation by another guest for the same period of time.
Additional refund could be granted, with exception of the cancellation fee, if cancellation is due extenuating circumstances. Valid extenuating circumstances include:
Unexpected death or serious illness of a guest or immediate family member
Serious injury that directly restricts a guest’s ability to travel
Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control or the World Health Organization)
Government-mandated obligations issued after the time of booking
Claims can only be considered after a reservation has been canceled. If you feel that your reason for cancellation falls under one of these extenuating circumstances, submit claim for consideration with valid supporting documentation no later than 14 days from the original check-in date Ursula Hosting reserves the right to grant any refund based on the claim and submitted documentation.
General Collection and Use
Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our service. You may voluntarily provide certain personal identifying information to us in connection with your interaction on the site, and your selection of subscriptions, and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information by opting in, you consent to our collection of that information and to the transfer and storage of that information on our servers located in the United States. Personal Information includes all information you voluntarily provide to us, whether in person, by telephone, mail or email, or on this Website, such as: (i) your contact information (e.g. name, telephone number, driver’s license or state identification number, and postal and email addresses); (ii) financial information (e.g. credit card number, security code, cardholder name, billing address, and expiration date); We may use your Personal Information to provide you with travel-related information, including providing you with responses to vacation requests, travel notifications, travel confirmations and updates, as well as managing your account, processing bills, and/or personalizing mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.
Disclosure of Your Personal Information
We will not share your information unless you authorize us to. We will only share with
1. Those highly regarded vendors and preferred suppliers with which Ursula Hosting has alliances so that you may receive information about exclusive offers or other luxury products and services in which you may be interested or about whom you are otherwise explicitly notified and consent to when using a specific service. However if you do not wish to receive marketing communications from those parties, please contact us at firstname.lastname@example.org and/or by unsubscribing;
2. The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).
3. The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of Ursula Hosting, our clients or others, and in accordance with our terms and conditions and other agreements.
4. Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction such as a divestiture, merger, consolidation, or asset sale.
5. The appropriate parties when we believe in good faith that disclosure is required to protect the security, property, assets and/or rights of Ursula Hosting from unauthorized use or misuse of the Website or anything found at the Website.
Ursula Hosting may provide third-party links, or otherwise cooperate with third parties, to provide you with access to online booking tools. These online booking tools are owned and operated by third-party providers and are not under the control of Ursula Hosting. Ursula Hosting may provide access to these online booking tools as a service to you, and is not responsible for their operation, content, information practices or any link contained in a linked site. These tools often gather personally identifiable information and financial information from you to complete your booking requests, and our service may include some of your Personal Information in the link to the booking tool to help streamline the booking process.
Third-Party Privacy Policies
Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.
Security of Information
Ursula Hosting maintains a comprehensive information security program that is designed to ensure the security and confidentiality of your Personal Information.
In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, information such as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third-party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Policy.
Ursula Hosting does not sell travel or other services for purchase by children. Please be aware that Ursula Hosting has not designed this Website for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Website should not be used by anyone under age 18. Ursula Hosting specifically requests that persons under the age of 18 not use this Website or submit information to the Website. Ursula Hosting does not knowingly collect information from children under 18. If you are under 18, please do not submit any personally identifiable information to Ursula Hosting. If a minor has provided the Company with Personal Information, a parent or guardian of that minor may contact us via email at email@example.com; or by telephone at (305) 282-1727. If the Company discovers that a minor has provided the Company with Personal Information, that minor’s information will be removed from the Company’s database as soon as is practicable.
By providing Personal Information to us, you are giving your consent and permission for any use of the Personal Information that is consistent with the uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information, and such consent will be presumed by Ursula Hosting, unless you expressly state otherwise at the time you submit the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the Website, please do not use the Website or provide us with any Personal Information.
Special Note to International Users
California Privacy Rights
California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please detail your request and email us at Travel@UrsulaHosting.com
Questions or Comments?
If you have any questions or concerns about this Policy or the way we use your Personal Information, please contact us by email at firstname.lastname@example.org; or by telephone at (305) 282-1727. Your privacy is important to Ursula Hosting and we welcome your feedback.
Updated May 25, 2019